STEP 1

Go to Tools / Settings / Connection / SIP settings. Create the following profile
Profile Name: Voiceall
Profile: IETF Default
Access point: Your WLAN Access Point name
Public user name: an8i8801011XX@87.238.224.105( Instead of an8i8801011XX account number example, use the account number assigned to you when signed up for Voiceall service. When registered your phone will show sip: an8i8801011XX@87.238.224.105)
Use Compression: No
Registration: Always on
Use Security: No

STEP 2

You do not need to enter Proxy Server settings
Proxy Server Address: none
Registrar Server:none
Realm: none
User Name: none

STEP 3

Enter the following for Registrar Server settings
Registrar Server: 87.238.224.105 (When registered your phone will show sip: 87.238.224.105)
Realm: 87.238.224.105
User Name: an8i8801011XX (Instead of an8i8801011XX account number example, use the account number assigned to you when signed up for Voiceall service. )
Password: Enter the password that was sent to your with your activation email.
Transport Type: UDP
Port: 5060

STEP 4

Go to Tools / Settings / Connection / Internet Tel. Settings
Create a new profile for "voiceall"(an8i8801011XX), name it "voiceall"
Choose "voiceall" as Preferred profile

STEP 5

Reboot your phone. Once your phone is back on it will automatically register to Voiceall.
Once it is registered you can start making calls.

Fring: www.fring.com

If your mobile is WiFi enabled but does not have a sip client built it, you can download Fring at www.fring.com

Fring is a free mobile VoIP software, allows you to talk & IM via your mobile’s internet connection to other mobile phones and PC-based services with SIP providers such as Voiceall, as well as Skype, MSN Messenger, ICQ, Google Talk at no extra cost.

To configure Fring on your mobile please download the relevant user guide document at http://www.fring.com/support/user_guide and follow the instructions under section “ADD A SIP SERVICE”

Firstly, ensure there is a built-in SIP client in your mobile. If you own a latest make, most likely are the chances that your mobile has a SIP client built-in. If you in any case do not have a SIP client built-in or your existing SIP client has been blocked by your network provider, you can use Fring (recommended by Voiceall) or any other SIP client suitable for the make and model of your mobile.

Alternatively, you can also use a WiFi IP Phone. We recommend using Linksys, Siemens & Snom

Which ever SIP client you use, below are the settings you would need to configure your WiFi Mobile with. Below settings are specific to each account. Please check your activation email for relevant setup of your own account

Example:
SIP ID / User Name: ani888030xxxx
Password: tgea7thi
Proxy server: 87.238.224.105
Port: 5060

Some Softphones ask for Authorization Username, please enter your Username / SIP ID and a Domain, which is 87.238.224.105

If you need further assistance, please send us an email at support@voiceall.com detailing the issue with the make and model of the IP Phone you are using.

The minimum bandwidth recommended is 100+ kbps. Internet connections available in most of UK, Europe and USA are good enough to give you a decent voice quality

This could be in most cases a network issue. Please make sure there are no firewalls or any other applications blocking the WiFI Phone. IP Phone’s usually use UDP 5060 port. Please refer to the relevant WiFi Phone (or) SIP Client make documentation for UDP and RTP ports and make sure those ports are not blocked on your network.

Under normal browsing and working conditions voice quality should not be affected. While you are talking, if you are also downloading or uploading files like email attachments or photos or huge documents, this may affect the voice quality. Try having QOS (quality of service) implemented in your router to avoid such issues.