Step1

You must first determine what IP address it received. To do this

IP Phone - On the phone dial pad, press the Setup button on your IP Phone . Using the Up/Down Scroll buttons navigate to “Network” and press the left Soft Key labeled “Select”. The IP address of the phone will be displayed in the “CurrentIP” field. Write the IP address down for future reference.

ATA - Connect an analog telephone to the Phone 1 or Phone 2 port of the Linksys ATA.
- Press **** (quickly press the star key four times). Wait until you hear “Linksys configuration menu.”
- Check DHCP by keying in 100, if DHCP is enabled, proceed to next step. If DHCP is disabled, key in 101 and then 1 to enable DHCP.
- Check LAN IP Address by keying in 210. IVR announces the current IP address of the LAN port. Write the IP address down for future reference.

Step2

Go to any browser equipped computer on your network and enter the address: http://<IP ADDRESS>/ where <IP ADDRESS> is replaced by the address that was given to you in Step1.

Step3

"Admin Login" button near the top right side of the screen, then click on the "Ext 1" tab.

Step4

You need to modify only a few parameters from the factory default. They are listed here:
Proxy: 87.238.224.105
Display Name: Enter your full name, this will show up as part of your caller ID.
User ID: Enter the account number assigned to you when signed up for Voiceall service.
Password: Enter the password that was sent to you with your activation email.
Change the “Preferred Codec”to G729a. Also change the “Use Pref Codec Only” to No.

Click on the "Submit All Changes" button at the bottom of the form.

Which ever IP Phone you use, below are the settings you would need to configure your IP Phone with. Below settings are specific to each account. Please check your activation email for relevant setup of your own account

Example:
SIP ID / User Name: ani888030xxxx
Password: tgea7thi
Proxy server: 87.238.224.105
Port: 5060

Some IP Phones ask for Authorization Username, please enter your Username / SIP ID and a Domain, which is 87.238.224.105

If you need further assistance, please send us an email at support@voiceall.com detailing the issue with the make and model of the IP Phone you are using.

The minimum bandwidth recommended is 100+ kbps. Internet connections available in most of UK, Europe and USA are good enough to give you a decent voice quality

This could be in most cases a network issue. Please make sure there are no firewalls or any other applications blocking the IP Phone. IP Phone’s usually use UDP 5060 port. Please refer to the relevant IP Phone make documentation for UDP and RTP ports and make sure those ports are not blocked on your network.

Under normal browsing and working conditions voice quality should not be affected. While you are talking, if you are also downloading or uploading files like email attachments or photos or huge documents, this may affect the voice quality. Try having QOS (quality of service) implemented in your router to avoid such issues.