Once the file is downloaded, run the VoIP Softphone setup executable file and follow the prompts from the install wizard. At the final step of the wizard, check the Launch X-Lite checkbox to start using the softphone. Click Finish to complete the installation. Follow the steps below to configure your VoIP account.

Step1:
Once you launch the softphone a new window will pop-up with your "SIP Accounts" Click on the "Add" button.

Step2:
A new window with the name "Properties of Account 1" will pop up. Fill up the following fields;

- Display Name : Your name and last name
- User Name : (Your 10 digit VoIP account starting with 888)
- Password : (the password sent to you with your activation email- passwords are case sensitive)
- Authorization user name : (Your 10 digit VoIP account starting with 888)
- Domain: 87.238.224.105 ( VoIP softphone server information)

Please fill your information accordingly and click "OK" button.

Step3:

Click the "Close" button in the new window.

Now you are ready to make calls. Enter the number you wish to call and press the green button.

Dial the destination number in international format 00+country code+area code+ number. i.e. 004420339140 and number then the green button.

Which ever SIP Softphone you use, below are the settings you would need to configure your softphone with, below settings are specific to each account. Please check your activation email for relevant setup of your own account

Example:
SIP ID / User Name: ani888030xxxx
Password: tgea7thi
Proxy server: 87.238.224.105
Port: 5060

Some Softphones ask for Authorization Username, please enter your Username / SIP ID and a Domain, which is 87.238.224.105

If you need further assistance, please send us an email at support@voiceall.com detailing the issue with the make and model of the Softphone you are using.

Yes, you can. Your account does not have any restriction on number of simultaneous calls. However, you can register only one SIP at a time. If you would like to make simultaneous calls from both Laptop and PC, please send a request for an additional SIP ID at support@voiceall.com

The minimum bandwidth recommended is 100+ kbps. Internet connections available in most of UK, Europe and USA are good enough to give you a decent voice quality

While using Softphone, factors influencing voice quality are audio device of your Laptop or PC and the internet connection. We recommend using a USB headset with built in audio as this does not depend on your PC or Laptop’s resources. It is advisable to check the speed and consistency of your internet connection at http://www.speedtest.net/

This could be in most cases a network issue. Please make sure there are no firewalls or any other applications blocking the Softphone. Softphone’s usually use UDP 5060 port. Please refer to the relevant Softphone make documentation for UDP and RTP ports and make sure those ports are not blocked on your network.

Under normal browsing and working conditions voice quality should not be affected. While you are talking, if you are also downloading or uploading files like email attachments or photos or huge documents, this may affect the voice quality. Try having QOS (quality of service) implemented in your router to avoid such issues.