Our access numbers are charged at standard local rate. If you are on a free local package, either on your mobile or landline, then the call to access number will not be charged.

We have access numbers for UK and USA. If you do not live in any one of the countries, please use VoIP to make calls.

If you are making calls using the access numbers, you need to call from one of the mobile or landline numbers which have been registered to your account. If you try calling from a non registered number, you will be asked to enter card (PIN) number. If you would like to have a PIN number to make calls please send a request to sales@voiceall.com

To make outgoing calls your account has to be credited with funds. If you do not have sufficient balance required to make a call, the message you will hear is "insufficient credit". Monthly Plans which are combined with Pre-Pay will also need to have a minimum balance of 0.01.

If you are making calls using the access numbers, you would be prompted to key in Pound Key. When asked to do so, please key in # key